Senior Lecturer teaching in the Department of Consumer Science

Since 1987, Jeanan Yasiri has served as Senior Lecturer with the Department of Consumer Science at the University of Wisconsin – Madison. The course outlines she is currently teaching include:

Consumer Mediation

• The Need for Mediation
• Consumers' Perceptions of Problems
• Alternative Dispute Resolutions
• Consumer Rage / Implications
• How Business Says No
• Elements of Getting Satisfaction
• Service Recovery
• The Bottom Line Benefits of the Consumer Affairs Function
• The Art of Active Listening
• Handling Public / Media Needs for Information

Community Collaboratives

• The Power of Collaboration: Why We Need It Now
• Understanding Service Learning
• Essential Concepts in Collaboration
• Stewardship
• Corporate Social Responsibility / Corporate Citizenship
• Understanding The Economic Value of Developing Collaborative Relationships
• Changing Demographics in the U.S.: Our Need to Focus on Multiculturalism
• A Framework for Collaboration
• Reviewing Community Based Collaboratives in Action – The Dane County Coalition for Neighborhood Child Health and Madison Area Community Interpretive Service Model
• Immigrant Populations and Collaboration
• “Good to Great and the Social Sectors”
• Exploring Resource and Policy Issues: Water Supplies and Global Warming: Community Based Solutions

Health Care Issues for Individuals, Families and Society

• Benchmark Developments in Health Care
• The Complexity of Health Care in the United States
• The Patient Experience
• Providers of Care: Hospitals and Ambulatory Care Systems
• At-Risk Populations: Cultural and Linguistic Barriers
• The Nursing Shortage
• Health Care Financing
• Current Health Issues In Government
• The Uninsured
• Health Literacy
• Palliative Care
• Patient Complaints and Communicating with Your Health Care Provider